5WS0A23748

Lenovo 1-Year Carry-in to 1-Year Onsite Warranty Upgrade for ThinkPad Notebooks

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SKU: 5WS0A23748

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Easy Shipping & Returns

How does it work?

Need Assistance? For any questions regarding your order or delivery, our support team is ready to help.

Email: support@lenovo-online.co.za
Call Us: 0800 789 456

Want to know where your order is? Click here - Return or Cancel an Order? Click here

Shipping & Delivery Information

Standard Delivery We offer nationwide delivery with the following estimated shipping times:

Delivery Destination Estimated Courier Delivery Time
Johannesburg, Pretoria Area 1-3 working days
Cape Town, Durban Area 2-4 working days
Outlying Areas 3-5 working days

 

At Lenovo Online, we strive to provide a smooth and reliable shopping experience with fast, efficient delivery across South Africa. Below, you’ll find all the details regarding our shipping process and estimated delivery timelines.

The Delivery Process

Our delivery process is designed for transparency and efficiency. Here’s what you can expect:

Order Processing

  • Once your order is placed, our warehouse team begins processing it immediately.

  • If the item is in stock and payment is confirmed, your order will be ready for courier pickup the next business day.

  • To ensure the fastest processing, we recommend paying via credit card or using an EFT to a Lenovo Online-supported bank.

Shipping Confirmation & Tracking:

During checkout, you will receive an Estimated Delivery Date based on your order details and location.

  • After payment is received, you will get an Order Confirmation email containing your reference number.

  • Once your order is dispatched, we will send a Shipment Confirmation email with an invoice number, indicating that your package is with our courier.

  • You can track your order using the invoice number, shipment number, or order number via our tracking system [here].

  • Updates on your delivery status will be sent via email or SMS.

Delivery to Your Door:

We partner with trusted couriers such as The Courier Guy, DPD, and RTT to ensure secure and on-time delivery. Deliveries are conducted from Monday to Friday, excluding public holidays. Once your package is out for delivery, you will receive a notification with an estimated arrival time.

Important Notes:

In-Stock Items:

  • The estimated delivery times listed above apply to products marked as "In Stock" at the time of ordering.

  • If an item is out of stock, additional processing time may be required, and we will keep you informed of any changes.

Delivery Delays: While we aim to meet the estimated delivery dates, external factors such as extreme weather conditions, courier delays, or strikes may impact delivery schedules. If any unexpected delays occur, we will notify you as soon as possible.

Remote & Rural Areas: For deliveries to remote or rural locations, please allow for additional delivery time as some areas do not have daily courier services.

Shipping Restrictions:

  • We only deliver to physical addresses within South Africa. PO Box addresses are not supported.

  • At present, Lenovo Online does not offer international shipping. However, certain digital products, such as software licenses, may be available for international purchase.

Returns & Refunds: If you need to return an order, please refer to our Returns Policy [here] for detailed instructions on the process.

Shipping Fees:

  • Orders under R5000: Flat-rate shipping fee of R49 (incl. VAT).

  • Orders over R5000: Free Shipping anywhere in South Africa.

Track Your Order: To check the status of your delivery, use the tracking link provided in your shipping confirmation email or log into your Lenovo Online account [here].

Need Assistance? For any questions regarding your order or delivery, our support team is ready to help.

Email: support@lenovo-online.co.za
Call Us: 0800 789 456

Lenovo South Africa:
33 Sloane St, Bryanston, Sandton, 2191

Important Notice: No stock or collections are available at this location – please do not visit the office to collect orders.

At Lenovo Online, we are committed to ensuring a hassle-free shopping and delivery experience for you!

Lenovo 1-Year Carry-in to 1-Year Onsite Warranty Upgrade for ThinkPad Notebooks

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

Compatibility:

  • ThinkPad E16 Gen 2 (Intel)
  • ThinkPad E16 Gen 2 (AMD)
  • ThinkPad E14 Gen 6 (AMD)
  • ThinkPad E14 Gen 6 (Intel)
  • ThinkPad Yoga 11e (5th Gen)
  • ThinkPad E580
  • ThinkBook 16p G5 IRX
  • ThinkBook 16 G7 IML
  • ThinkBook 14 G7 IML
  • ThinkPad E480
  • ThinkBook 14 2-in-1 G4 IML
  • ThinkBook 16 G7 ARP
  • ThinkPad E585
  • ThinkPad E485
  • ThinkBook 14 G7 ARP
  • ThinkPad 11e (5th Gen)
  • ThinkPad E490s
  • ThinkPad E595
  • ThinkPad E495
  • ThinkPad E590
  • ThinkPad E490
  • ThinkBook 15 G3 ITL
  • ThinkBook 15 G3 ACL
  • ThinkBook 14 G3 ITL
  • ThinkBook 14 G3 ACL
  • ThinkBook 13x G2 IAP
  • ThinkBook 13s G4 ARB
  • ThinkBook 13s G4 IAP
  • ThinkBook 15p G2 ITH
  • ThinkBook 16 G4+ IAP
  • ThinkBook 14 G4+ IAP
  • Lenovo K14 Gen 1 (AMD)
  • ThinkPad E15
  • Lenovo K14 Gen 1 (Intel)
  • ThinkBook 14s IML
  • ThinkPad E145
  • ThinkBook 13s IML
  • ThinkBook 14s IWL
  • ThinkBook 13s IWL
  • ThinkPad E14
  • ThinkPad E545
  • ThinkBook 16 G4+ ARA
  • ThinkBook 14 G4+ ARA
  • ThinkBook 14 IIL
  • ThinkPad 11e Yoga Gen 6
  • ThinkPad E15 Gen 4 (Intel)
  • ThinkPad E540
  • ThinkPad E440
  • ThinkPad E15 Gen 4 (AMD)
  • ThinkPad E14 Gen 4 (AMD)
  • ThinkBook 15 IIL
  • ThinkBook 15 G4 ABA
  • ThinkBook 14 G4 ABA
  • ThinkBook 15 G4 IAP
  • ThinkBook 14 G4 IAP
  • ThinkBook 15 IML
  • ThinkBook 14 IML
  • ThinkPad E14 Gen 4 (Intel)
  • ThinkBook 14s Yoga G2 IAP
  • ThinkPad Yoga 11e
  • ThinkBook Plus IML
  • ThinkBook 16p NX ARH
  • ThinkPad E450
  • ThinkPad 11e Chromebook
  • ThinkBook Plus G3 IAP
  • ThinkBook 16p G3 ARH
  • ThinkBook 14p G3 ARH
  • ThinkPad E15 Gen 2 (AMD)
  • ThinkPad E14 Gen 2 (AMD)
  • ThinkPad E15 Gen 2 (Intel)
  • ThinkBook 16p NX IAP
  • ThinkPad E14 Gen 2 (Intel)
  • ThinkPad Yoga 11e (2nd Gen)
  • ThinkBook 15p IMH
  • ThinkPad E550
  • Lenovo K14 Gen 2
  • ThinkPad E565
  • ThinkPad E465
  • ThinkBook 13s G2 ITL
  • ThinkPad E560
  • ThinkBook 15 G2 ARE
  • ThinkBook 14 G2 ARE
  • ThinkPad E460
  • ThinkBook 15 G2 ITL
  • ThinkBook 14 G2 ITL
  • ThinkBook 14s G2 ITL
  • ThinkBook 13x ITG
  • ThinkBook 14 G5+ ARP
  • ThinkPad 11e Chromebook (3rd Gen)
  • ThinkPad Yoga 11e Chromebook (3rd Gen)
  • ThinkPad 11e (3rd Gen)
  • ThinkPad Yoga 11e (3rd Gen)
  • ThinkBook 16 G5+ IRH
  • ThinkBook Plus G2 ITG
  • ThinkBook 14 G5+ IRH
  • ThinkBook 14s Yoga ITL
  • ThinkBook 13s G2 ARE
  • ThinkBook 13s G5 IRP
  • ThinkPad E14 Gen 3 (AMD)
  • ThinkBook 14s Yoga G3 IRU
  • ThinkBook 15 G5 ABP
  • ThinkBook 14 G5 ABP
  • ThinkBook 15 G5 IRL
  • ThinkBook 14 G5 IRL
  • ThinkPad E470
  • ThinkBook 16 G5+ ARP
  • ThinkPad E575
  • ThinkBook 16p G4 IRH
  • ThinkPad E570
  • ThinkPad E475
  • ThinkBook 14p G2 ACH
  • ThinkBook 16p G2 ACH
  • ThinkPad E15 Gen 3 (AMD)
  • ThinkBook 16 G6 ABP
  • ThinkBook 14 G6 ABP
  • ThinkBook 16 G6 IRL
  • ThinkBook 14 G6 IRL
  • ThinkPad E14 Gen 5 (AMD)
  • ThinkPad E16 Gen 1 (Intel)
  • ThinkBook 13s G3 ACN
  • ThinkPad E14 Gen 5 (Intel)
  • ThinkPad Yoga 11e Chromebook (4th Gen)
  • ThinkPad 11e Chromebook (4th Gen)
  • ThinkPad 11e (4th Gen)
  • ThinkPad Yoga 11e (4th Gen)
  • ThinkPad E16 Gen 1 (AMD)
  • ThinkBook 13x G4 IMH